Privacy Policy for Pankrose Removals and Cleaning Services Ltd

1. Who We Are

Pankrose Removals and Cleaning Services Ltd is a London-based cleaning authority committed to providing exceptional residential and commercial cleaning solutions. Our registered office is at 20 Wenlock Road, London, England, N1 7GU. We are responsible for processing your personal data when you use our services or interact with our website.

2. Information We Collect

We may collect and process various types of personal information, depending on your interaction with Pankrose Removals and Cleaning Services Ltd. This includes:

• Personal Identification Information: Name, title, date of birth, gender.
• Contact Details: Residential address, email address, telephone numbers.
• Financial Data: Bank account details for payment processing, payment card details (processed securely by third-party payment providers, we do not store full card details ourselves).
• Service-Related Data: Details of services inquired about or booked, property access information (e.g., alarm codes, key instructions provided by you for service delivery), service preferences, feedback.
• Website Usage Data: Information about how you use our website (via cookies and similar technologies), your IP address, browser type, operating system, referral sources, length of visit, and page views. This helps us improve your online experience.
• Communications Data: Records of communications, including emails, phone calls, and messages through our website.

3. How We Use Your Data

We use your personal data for legitimate business purposes, primarily to provide our cleaning services effectively and improve your experience. Specifically, we use your data to:

• Provide Services: To arrange, schedule, and deliver the cleaning services you request, including managing access to your property.
• Process Payments: To bill you for our services and manage your payment transactions.
• Communicate with You: To confirm bookings, send service reminders, provide updates, respond to inquiries, and collect feedback.
• Manage Our Relationship: To administer our services, including customer support and addressing complaints.
• Improve Our Services: To understand how our services are used and how we can enhance them, including website analytics.
• Marketing: To send you relevant offers and updates about our services, where you have consented to receive such communications. You can opt-out at any time.
• Legal Compliance: To comply with legal or regulatory obligations, such as tax and accounting requirements.
• Protect Our Business: To prevent fraud, ensure the security of our services, and protect our contractual rights.

4. Data Storage and Security

Pankrose Removals and Cleaning Services Ltd is committed to ensuring your data is secure. We implement robust technical and organisational measures, including:

• Data encryption where appropriate.
• Secure servers and data centres located within the UK or EEA.
• Access controls and authentication procedures for our staff.
• Regular security audits and updates to our systems.
• Strict internal policies and training for employees on data protection.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Data Protection Rights

Under UK data protection laws, you have specific rights concerning your personal data. These include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

6. Cookies Policy

Our website uses cookies to improve your browsing experience and gather information about how you use our site. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. For detailed information on the types of cookies we use, our purposes for using them, and how you can manage your cookie preferences, please visit our dedicated Cookie Policy page (link to be added when policy is created).

7. Changes to Our Privacy Policy

Pankrose Removals and Cleaning Services Ltd keeps its Privacy Policy under regular review and places any updates on this web page. We encourage you to review this policy periodically for any changes. The "Last Updated" date at the top of this page indicates when the policy was last revised.

8. How to Contact Us

If you have any questions about Pankrose Removals and Cleaning Services Ltd's Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).